Returns are accepted within 14 calendar days from the day after receipt.

The customer must inform us of their intention to withdraw within this period. After this request, they have an additional 14 days to return the product.

Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

Items must be returned unworn, unused, unwashed, with tags intact, in their original condition and packaging.

For hygiene reasons, certain opened, worn, or unsealed items cannot be accepted.

Initial delivery fees are non-refundable, except in cases of errors or defective products attributable to SUNAY BOUTIQUE.

All products are covered by the legal warranty applicable in Belgium.

In case of a defective product or an error on our part, the customer must contact SUNAY BOUTIQUE at contact@sunay.be with clear photos of the issue observed.

After verification, an exchange, repair, or refund may be offered in accordance with the applicable legislation.

The warranty does not cover normal wear and tear, misuse, damage caused by the customer, or improper maintenance of the product.

Do stones and spiritual products have medical value?

No. Information about stones, incense, or wellness products is provided for informational and spiritual purposes only and does not replace medical advice.

How can I contact customer service?

You can contact us at any time by email at: contact@sunay.be

What should I do if my package is lost or damaged?

If there is a delivery problem, please contact us quickly at contact@sunay.be so that an investigation can be opened with the carrier.

Are return shipping costs free?

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Can I return an item?

Yes. In accordance with Belgian and European law, you have a period of 14 calendar days from the day after receipt to exercise your right of withdrawal.

Items must be returned unworn, unused, and in their original packaging.

All direct payment gateways comply with PCI-DSS security standards, overseen by the PCI Security Standards Council, in accordance with European requirements. These standards are supported by payment networks such as Visa, MasterCard, American Express, and other recognized providers.

Standard delivery usually takes about 7 business days.

Due to certain exceptional situations, slight delays may sometimes occur. Rest assured, if your order has not arrived within two weeks, our team is available to assist you: contact us and we will do what is necessary to keep you informed and find a solution.

Our products are restocked regularly.

If an item you want is out of stock, please feel free to send us a message with the product name in the subject. We will send you a notification as soon as it is available again.